Priority is given to patients with appointments. This practice endeavours to accommodate patients withurgent problems where possible . Urgent problems are determined by Triage, system used by most hospital emergency departments.

Being located in such a multicultural area, most of our doctors and several of our staff speak languages such as Cantonese, Mandarin, Hokkien, Shanghainese, Arabic and French. If required we can also arrange the services of an external interpreter. If you or a member of your family require a doctor who speaks a certain language please advise the receptionist when booking your appointment.

Continuity of Care
To ensure the continuity of care Box Hill Centro Medical Centre has put in place a recall system. This recall system is automatically generated and it acts as a gentle reminder for patients to come in for follow-up visits where necessary. Please advise the staff if you do not wish to be part of this recall system.

After Hours Care - Home Visits Bulk Billed
Emergency after hours care for our patients is provided by Australia Medical Locum Service. If you call our usual telephone number outside our opening hours, you will be advised of the number to ring for the locum service. For locum service please call 132 660.

Disclosure Policy in accordance to Privacy Act 1988 (Cth)
All health information is confidential. In line with the Act patients must personally attend an appointment to obtain test results, letters, certificates and all other clinical information. NO health information or advice will be given over the phone. No telephone consultation will be provided unless in exceptional circumstances.

Test Results
Due to privacy reasons, the Box Hill Centro Medical Center does not provide results of tests over the phone. All test results received are checked by your doctor and you will be contacted should they need to see you about them. If not, it is left for your next appointment, to save you coming in unnecessarily. If however you would like to make an appointment for your own piece of mind you are more than welcome to come and see one of the doctors.

Referrals and Prescriptions
It is the policy of this practice that an appointment is required to obtain referrals to specialists and/or prescriptions. Doctors are unable to complete these requests without you attending to clinic.



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